How we do it...

Maintaining strong service and support is essential to us. Our products have been used in research for many years and we know they are reliable and robust, but on rare occasions things may go wrong. If you encounter problems email or pick up the phone…

If anything does go wrong with our standard products please contact us immediately. If there is a known solution available we will sort it by return email or phone call, otherwise it is highly likely we will have a spare unit available we will ship it next day if required to keep your process working whilst we repair your device.

If anything goes wrong with our custom products please also contact us immediately. If you encounter bugs in software for custom solutions we will fix them immediately, and being honest you will likely encounter a bug or two; we aim to flush-out bugs in software testing, but a small number will sneak through. We try to keep spare hardware components for custom systems, but we can not always maintain a full list. If we don't have them in stock we can obtain spares within a few days for basic process components (e.g. temperature controllers), but for more specialist parts (e.g. MPRS232 modules) we are limited by the lead time of the manufacturer.

IGI Systems Drivers

USB-Serial Driver
This driver is for use with all IGI Systems hardware. Unzip and run the executable file to install the driver. If you are using and IGI Systems interface for the first time please install the USB-Serial Driver before connecting the interface to your PC via the USB cable. If you are already using an IGI Systems interface and you are adding further interfaces to your system you will not need to install this driver again.
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LAB Interface Software USB Dongle Driver
This driver is for use with the LAB Interface Software application. Unzip and run the executable file to install the driver. Please install the driver before you plug the dongle into a USB port.
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Testimonials
What some of our customers have said...

"We had forgotten we had it as it's been so reliable. Since we started using it we've never had to touch it."
Mark Stevens, Calibration of Humidity Measuring Instruments, National Physical Laboratory, UK.
(Custom system of USB-RS485 digital flow interface with additional 6 Channels of ADC to record hygrometer voltage signals)

"We've been delighted with the software and interface. The students find it easy to use, and being able to set up a program of timed gas flow set point changes has been perfect for our experiments (on enzymes with gaseous substrates)."
Dr Kylie Vincent, Senior Research Fellow at Jesus College Oxford, Royal Society University Research Fellow and RCUK Academic Fellow, Inorganic Chemistry Laboratory, University of Oxford, UK.
(dIGIbox and Lab Interface Software)